FAQs

Frequently Asked Questions

1. What products do you offer?

At Kuzema Personalised Gifts, we specialize in personalized items such as bathrobes for kids and adults, soft toys, blankets, backpacks, baby hats, socks, and more.

2. How can I place an order?

You can browse our product range and place orders directly through our website at kuzema.com.

3. Do you offer international shipping?

Yes, we ship internationally to most countries. Shipping costs and delivery times vary based on the destination.

4. How long will it take to receive my order?

Our standard processing time for personalized items is 3-5 working days. Delivery times depend on your location and chosen shipping method.

5. Can I return or exchange a personalized item?

Unfortunately, we do not accept returns or exchanges for personalized products unless there is a defect or error on our part.

6. What if I receive a faulty or incorrect item?

If you receive a defective or incorrect item, please contact our customer service within 7 working days of receiving your order. We will arrange for a replacement or refund.

7. How can I contact customer service?

You can reach our customer service team via email at info@kuzema.com or by phone at +44 7456 542399.

8. Do you offer gift wrapping services?

Yes, we offer gift wrapping for an additional fee. You can select this option during the checkout process.

9. How should I care for my personalized items?

Care instructions vary by product. Please refer to the care label on your item or the product description on our website for specific guidelines.

10. Do you offer bulk or corporate orders?

Yes, we accommodate bulk or corporate orders. Please contact us directly to discuss your requirements.

Please note that this draft is based on general information. Ensure to customize it with specific details relevant to your business, such as processing times, contact information, and any other pertinent policies.