KUZEMA PERSONALISED GIFTS - TERMS & CONDITIONS, DELIVERY & RETURNS POLICY
1. Introduction
Welcome to Kuzema Personalised Gifts. By using our website (www.kuzema.com) and purchasing our products, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
2. Products & Personalisation
We specialise in personalised gifts, including bathrobes, soft toys, blankets, backpacks, baby hats, socks, and more.
Personalised items are made to order, and once customised, they cannot be changed, exchanged, or returned.
It is the customer’s responsibility to ensure that all personalisation details (e.g., spelling, dates) are correct when placing an order.
3. Pricing & Payment
All prices are listed in GBP (£) and include VAT where applicable.
Payment must be made in full at the time of purchase. We accept all major credit/debit cards and PayPal.
We reserve the right to change prices without prior notice.
4. Discount & Promotions
Discounts and promotions cannot be applied retrospectively.
Discount codes must be entered at checkout and cannot be combined with other offers.
DELIVERY & RETURNS
1. Shipping & Delivery
We deliver across the UK and internationally.
UK orders typically arrive within 3-7 working days after processing.
International shipping times vary by location, and customers are responsible for any customs duties or taxes.
Once dispatched, we are not responsible for any delays caused by couriers or customs.
2. Returns & Exchanges
Personalised items cannot be returned or refunded unless faulty.
Non-personalised items can be returned within 14 days of receipt, provided they are unused and in original packaging.
If you receive a faulty item, please contact us within 7 days with photos, and we will arrange a replacement or refund.
Return shipping costs for non-faulty items are the buyer’s responsibility.
PRIVACY & LIABILITY
We respect your privacy. Personal data is used only for order processing and is not shared with third parties.
Kuzema Personalised Gifts is not liable for any misuse of products after purchase.
By purchasing from Kuzema Personalised Gifts, you accept these terms. If you have any questions, contact us at support@kuzema.com.